Customer Service

To place an order you can contact the gift shop:

• By phone at 902-420–6640 | 902-425-7770 ext. 227. If we are unable to take your call, please leave your name, phone number, and email address and we will contact you as soon as possible.
• By email at giftshop@pier21.ca

Please have item descriptions and credit card information ready when placing your order. We are pleased to accept VISA, Mastercard and American Express for your online purchases. Orders will be processed within 2 business days.

Shipping: Shipping costs will be determined based on individual orders. You will be contacted with shipping cost details before your order is processed.

We will also contact you with an estimated shipping time. Please contact us within 3 business days of the expected delivery date if an item is not delivered. For damaged items, please contact us within 24 hours of receipt. Refund/replacement for lost or damaged items is at the discretion of Pier 21 Gift Shop.

* Any duties charged at the border will be the responsibility of the receiver.

Satisfaction Guarantee: Should anything you order from the Pier 21 Museum Gift Shop not meet your expectations, it can be returned for replacement or a refund. Please call Customer Service at (902) 425-7770 ext. 227. See below for the Pier 21 Gift Shop Return Policy.

Price Guarantee: Prices are subject to change.

Corporate Gift Giving: We are happy to assist our business and corporate customers with gift selection and ordering. For help in placing a corporate order, please contact us at (902) 425-7770 ext. 227.

Pier 21 Gift Shop
Return Policy

Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, any regular priced item purchased in the Pier 21 Gift Shop may be returned within 30 days of purchase, with original receipt and in resaleable condition (see below for details). All refunds will be processed with the same form of payment used for purchase.

Items must meet the following criteria to be deemed in resaleable condition:
- Items must not be used/worn/damaged.
- Items must be in original packaging with all applicable warranty cards/certificates.
- Items with expiry dates must be returned for refund before the expiry date on packaging.
- Items such as fine jewelry may be sent for authentication before a refund is issued.

Some exceptions apply:
- Discounted items and personal items (ex. earrings) are final sale and cannot be returned for refund.
- Shipping fees are non-refundable. If a shipped item is to be returned for refund the customer is responsible for return shipping costs. Damage to any shipped items must be reported within 48 hours of receipt to giftshop@pier21.ca.