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Welcome Home to Canada Program – 2018
Presented by TD Bank Group and
Supported by the R. Howard Webster Foundation

You are eligible if you are:

  • A permanent resident* of Canada
    *A permanent resident is someone who has been given permanent resident status by immigrating to Canada, but is not a Canadian citizen. Permanent residents are citizens of other countries. (http://www.cic.gc.ca/english/newcomers/about-pr.asp)
  • OR
  • A Canadian citizen born outside of Canada
  • OR
  • A protected person as defined in Section 95 of the Immigration and Refugee Protection Act who is legally entitled to work in Canada and Nova Scotia
  • AND
  • Facing barriers to employment. Barriers may include non-transferable credentials, lack of Canadian work experience and linguistic barriers.

Heritage Interpreter

Reports to: Manager of Interpretation and Visitor Experience

Wages: $12.35 per hour

Hours: 37.5 hours a week with 30 minutes (or 1 hour) unpaid lunch break. As the Museum operates 7 days a week, the work week may include Saturdays and/or Sundays.

Duration: Six month, hourly position starting in May 1, 2018 and ending in October 31, 2018.

Application Deadline: 11:59 p.m. on April 2, 2018.

How to Apply: Applications can be sent through an employment counsellor/ support worker/ caseworker to Ramya Rangalle, at rrangalle@pier21.ca

Position Summary

The primary responsibility of the Interpreter is to provide excellent customer service to individuals, school groups and special interest groups on visits to the Canadian Museum of Immigration at Pier 21. He/she is expected to interpret the permanent, travelling and temporary exhibitions, describe particular areas of interest, answer questions and provide historically accurate information on immigration in a creative way that encourages the audience to participate. He/she must also complete accurate cash, debit and credit transactions at the front ticket counter, and may be asked to provide customer service in the Gift Shop occasionally.

Responsibilities

  • Deliver guided tours, presentations and workshops to individuals, school groups and special interest groups
  • Assist with the delivery of special programming
  • Ensure visitor satisfaction (with excellent customer service and communication skills)
  • Meet and greet visitors in both official languages and provide general Museum and tourist information as required
  • Participate in the development of interpretive programming
  • Sell tickets, receive cash and perform end-of-day cash reconciliation according to instruction
  • Monitor the frontline conditions and report and/or remedy concerns appropriately (including the appearance of the lobby and Welcome Pavilion; changes in the state of exhibitions and workshop materials; equipment set-up; etc.)
  • Assist with quality control in the Museum
  • Conduct ongoing and regular research to improve the quality of Museum presentations and to provide accurate and timely information
  • Develop a well-rounded, current knowledge of the Museum, including all departments and services in order to offer appropriate recommendations/ information to visitors
  • Conduct daily opening and closing operations of the Museum
  • Assume additional responsibilities as requested by the Manager and the Coordinator of Interpretation and Visitor Experience
  • Helping to orient and train, new and seasonal Visitor Experience staff and volunteers
  • Cross train and provide customer service in the Gift Shop if required

Education, Knowledge & Experience

  • Bachelor’s degree or certificate in related discipline such as history, education, tourism or an equivalent in years of experience through demonstrated ability
  • High level of customer service skills and knowledge
  • Well-developed communication, leadership and organizational skills
  • An outwardly consistent, positive and enthusiastic attitude
  • A demonstrated excellent understanding of how to provide exceptional visitor service
  • High accuracy in performing cash, debit and credit transactions
  • Dedicated to keeping all forms and reports constantly up-to-date and accurate
  • The ability to remain calm and professional under frequently changing and stressful circumstances
  • Comfort with public speaking

Desired Skills

  • Fluency in English and French
  • Experience serving the public within a high traffic environment either within a museum, visitor attraction and/or customer service position
  • Experience leading activities for children
  • Experience in a team environment
  • Experience working with volunteers